Terms and Conditions
1. APPLICABLE LAW
1.1 The laws of Scotland shall govern this agreement. These Terms and Conditions shall not be varied except by agreement in writing.
1.2 In the event of any conflict between these terms and conditions (including those relating to the time of payment) and those issued or submitted by the Client and in the absence of any contrary agreement in writing these Terms and Conditions shall prevail.
2. Deposit, Session Fee and Payment
2.1 If a deposit or session fee has been paid then this is non-refundable in any circumstance unless clause 3.4 or 3.5 applies. The deposit or session fee secures the booking for the client.
2.2 The deposit or session fee covers the time for the session by Anna Bartlett Photography.
2.3 Payment of the deposit or session fee is required within 24 hours of the booking. The session will be reserved for 24 hours, after which time it may be offered to someone else if no payment has been made.
2.4 Payment of the deposit or session fee is to be made via bank transfer.
2.5 By booking with Anna Bartlett Photography you enter into a contract and have therefore agree to abide by the terms and conditions.
2.6 The balance for your order is due within 7 days of placing it.
2.7 Payment in full is required 48 hours in advance of all Mini Sessions.
2.8 Prints and digitals are add on products and can only be purchased in addition to a package or collection.
2.9 Prints and products will only be sent to the printers once payment is received in full.
3. Cancellation
3.1 If the client cancels the appointment for any reason, the session fee will be non-refundable.
3.2 Due to unforeseen circumstances, the session may be required to be moved by either Anna Bartlett Photography or by the client.
3.3 If the client requires the booking to be moved, Anna Bartlett Photography will try to offer alternative dates. If the client cannot attend the alternative session dates then booking will be cancelled and clause 3.1 will apply.
3.4 If Anna Bartlett Photography requires the booking to be moved due to reasons other than clause 3.3, alternative dates will be offered. If the client chooses to cancel the session then clause 2.1 will apply.
3.5 If Anna Bartlett Photography fail to appear for the session without giving prior notice, then a full refund will be given to the client.
3.6 Sessions can not take place if you or your child is ill, please let Anna Bartlett Photography know as soon as possible. Clause 3.2 & 3.3 will apply in this instance.
3.7 If you fail to notify Anna Bartlett Photography that your child/children is ill then Anna Bartlett Photography reserves the right to cancel the session and clause 2.1 will apply.
3. Prior to the session
4.1 If you require siblings to be included in the photographs please discuss your requirements prior to booking the session.
4.2 For full newborn sessions, sibling photographs will only be done at the beginning of the session. The client will need to make arrangements for siblings to be collected after the sibling photographs have been taken. If suitable arrangements are not in place for siblings the session may not be able to go ahead and if an alternative date cannot be found clause 2.1 will apply.
4.3 Please discuss any other requirements prior to the session. Special requests are not binding instructions although every effort is made to comply with the Client’s wishes.
4.4 Please inform Anna Bartlett Photography of any medical conditions that may have an impact on the session. If you fail to notify Anna Bartlett Photography of any medical conditions that may have an impact on the session then Anna Bartlett Photography reserves the right to cancel the session and clause 2.1 will apply.
4.5 If the client fails to read the supplied information, and therefore fails to carry out required preparations prior to a session,Anna Bartlett Photography will not be held responsible for any resulting reductions in quality or quantity of images supplied.
4.6 For cake smash sessions Anna Bartlett Photography does not supply the cake.
4.7 Anna Bartlett Photography is not liable for any adverse reactions to the cake, the client assumes all responsibility.
4.8 For sitter and cake smash sessions the child must be able to sit completely unaided. If it becomes apparent this is not the case during the session Anna Bartlett Photography reserves the right to cancel the session. No refund will be given but Anna Bartlett Photography will try to reschedule the session.
4.9 If the client is going to be late for a session please inform Anna Bartlett Photography by telephone, using the number provided by Anna Bartlett Photography.
4.10 If the client is 30 minutes or more late the session may not be able to go ahead as planned, or the clients studio time may be reduced by the equivalent amount of time the client is late.
4.11 If anyone attending the session displays any symptoms of Covid-19 please inform Anna Bartlett Photography to rearrange your session.
4.12 If anyone attending the session has been in contact with someone who has tested positive for Covid-19 please inform Anna Bartlett Photography, your session cannot go ahead and will be rearranged for 14 days time.
3. During the session
5.1 The session will be carried out at Anna Bartlett Photography studio in Aberdeen.
5.2 Animals are allowed in the studio. Discuss prior to the session.
5.3 The photographer will position the baby/child in the most suitable position ensuring safety and comfort at all times.
5.4 The photographer will use best judgement and experience to ensure that all the photographs are of the highest quality.
5.5 If you are unhappy at any time during the session, please let the photographer know as soon as possible so that any issues can be discussed and resolved.
5.6 All necessary steps will be taken to produce high quality images but in the unfortunate event where the child/children will not settle or refuse to participate, Anna Bartlett Photography will not be held responsible should the amount of images be taken be reduced.
5.7 Whilst every effort is made to get laughs, smiles and giggles from your child this is not always the case. A refund will not be issued in the case of a non smiling child.
5.8 No refund will be offered in the circumstance detailed in 5.6, however, Anna Bartlett Photography may be able to offer to reshoot the session at a later date but this is not guaranteed.
5.9 Cameras, camera phones, camcorders or any other recording equipment is NOT permitted during any session, either in the studio or on location, without the express permission of Anna Bartlett Photography.
3. After the session
6.1 Images will be available to view at an in person viewing appointment within 21 days after the clients session. A date will be arranged for the client to come back to the studio for a viewing and ordering appointment. Mini session clients will receive their images via an online gallery where images will be uploaded to a secure gallery at a date agreed with the client. A basic edit of all images will be done with a full edit of a few images to allow the client to see what the final images will look like. Where the client has received an online gallery they will have 24 hours to select their photos. The gallery automatically closes after this time. If the client wishes to reopen the gallery at £10 administration fee will be applied.
6.2 There is no minimum quantity of images for the preview. The quantity of images will be dependent on the session.
6.3 If the client fails to place an order or pay their invoice 2 reminders will be sent after which it is assumed the client no longer wishes to order images from their gallery which will be closed and permanently removed. In this instance images will only be kept for 12 weeks after which they are deleted.
6.4 Anna Bartlett Photography does not give out raw unedited photographs under any circumstances.
6.5 Anna Bartlett Photography will do basic editing of photo’s such as exposure, blemishes, smoothing and skin colour.
6.6 Advanced editing such as removal of hands, head swaps, adding smiles and major changes to images where requested by the client will be carried out at an additional charge. Any charges will be discussed with the client prior to completion.
6.7 Photos will not be fully edited or released until any additional charges have been paid for in full.
6.8 Any editing requests will be considered but final editing decisions will be with the photographer.
6.9 Advanced editing where requested by the client can take up to 28 days to complete.
6.10 Clients will receive their Images within 4 weeks from the date of payment completed in full.
6.11 Any physical product ordered will be delivered to Anna Bartlett Photography within 8 weeks from date of payment completed in full. This time may be extended dependant on time of the year and busy periods. Please note due to social distancing these times cannot be guaranteed.
6.12 If the client orders digital images only, they may have them printed at a location of their choice. A print release statement will be given with any digital image order stating that the client has reproduction rights to the images.
6.13 Anna Bartlett Photography cannot be held responsible for the quality of the product when ordered from a third party direct by the client. Printing quality is only guaranteed when done through Anna Bartlett Photography.
6.14 Any items that were incorrectly ordered by the client will not be refunded if the order has been accepted by the printers. Any items that are incorrectly ordered must be reported with 24 hours of the order being placed. Outside of this time the order cannot be cancelled.
6.15 Anna Bartlett Photography can post small prints at the clients request, all other products must be collected from the studio.
6.16 Anna Bartlett Photography will invite the client back to collect their order, a date and time will be mutually agreed.
16.17 If the client is going to be late for their collection appointment the client must inform Anna Bartlett Photography by telephone, using the number provided by Anna Bartlett Photography.
6.18 If the client is 20 minutes or more late for their collection appointment Anna Bartlett Photography may no longer be available and a new collection time will be arranged.
6.19 All invoices must be paid within 5 days of your order.
3. Digital Images
7.1 Digital images are non-refundable under any circumstances.
7.2 Digital images will be delivered via an online gallery.
7.3 It is illegal to screen shot any images from the proof gallery. If the client if found to have screen shot images an invoice for the full gallery will be issued.
7.4 It is recommended that a laptop or desktop PC is used to download the images. Some handheld devices (smart phones and tables) may not support the downloading of digital images supplied by Anna Bartlett Photography. Anna Bartlett Photography will not be held responsible if your device does not support downloads.
7.5 If the client orders digital images only, they may have them printed at a location of their choice. Anna Bartlett Photography cannot be held responsible for the quality of the product when ordered from a third party direct by the client. Anna Bartlett Photography only guarantees print quality when products are ordered directly with Anna Bartlett Photography.
3. Copyright and Reproduction
8.1 Anna Bartlett Photography retains all copyright to the images taken and hereby grants the client unlimited but non-exclusive rights to use or re-produce the photographs (digital) for which the client has ordered and paid for (payment must be complete and cleared).
8.2 No exceptions to the ownership of the copyright will be granted in any circumstances.
8.3 The Client may not alter, add to or manipulate a picture by means of computer or any other technique, this includes applying any camera or social media filter.
8.4 Copying, scanning or screen printing of any images prior to purchase is strictly forbidden. Any client found to have copied, scanned or screen printed (including ‘screen shot’ on smart phones or tables) will be invoiced for the cost of photo or the minimum order value, whichever is highest.
3. Privacy Policy
9.1 Anna Bartlett Photography will never share, or allow to be accessed, shared or distributed, any personal or contact information of any client or enquiry obtained by any means. ALL contact information is protected on secure systems and password protected at all times.
9.2 I will collect the following information: Name and contact information including, telephone number, home address and email address. This information is required so Anna Bartlett Photography can fulfil the contractual arrangements with the client.
9.3 Any personal and contact information Anna Bartlett Photography holds and gathers will be for the use of its employees only, kept securely and never distributed or shared with third parties with the exception of track and trace. Client details will be passed on to track and trace if Anna Bartlett Photography is contacted.
9.4 I will not sell, distribute or lease your information to third parties unless I am required by law to do so .You may request details of personal information I hold about you under the Data Protection Act 1998. If you believe that any information I am holding on you is incorrect or incomplete please write to us as soon as possible.
9.5 Anna Bartlett Photography stores images for a period of 12 months thereafter they will be destroyed.